Terms and Conditions

Updated 2/22/2021 

No Show Reservations:
Due to our limited seating and decreased capacity, If a member or members of your group does not show up on the day of your scheduled reservation, no refunds or store credits will be given.  
Please call the shop at 215-309-3424 or Contact Us ith any questions or emergencies.  


Late Policy:

 All guests are expected to arrive at their scheduled reservation ON TIME. A 15-minute grace period is permitted upon arrival; however, if guest arrive 15 minutes after their start time, the reservation is subject to cancelation. The scheduled end time of the reservation is firm and cannot be extended. Any guest of the party that arrive 30 minutes past the start time, will not be able to make their candles.


Cancellation

For cancellations made at least 72 hours in advance:A full refund or store credit will be issued to all cancellation made 72 hours prior to your reservation time. Please allow 7-10 business days for a refund to process. 

For cancellations made between 72 hours and 24 hours prior to your your reservation : A store credit will be given 

For cancellations made within 24 hours of your reservation: Due to the small nature of our store, no refunds or store credits will be given

 


Additional Group Members: 
We cannot guarantee that we will be able to accommodate groups that exceed the maximum number of participants in your reservation. If your group size changes, please give us a call and we’ll do our best to accommodate you.  


Gift Cards:
If a reservation was made while using a gift card or store credit, this reservation will only be allowed to be rescheduled once and must fall within the 72 hour cancellation period. There will be no refunds or store credits given after trying to reschedule multiple times.  
All Gift Cards are non-refundable  


Age Restrictions:
Due to the nature of our business, all guests must be 14 years or older. The tools and elements used are not suitable for children under 14. 
Additionally, as we are a BYOB establishment, all guests must be 21+ to consume alcoholic beverages and must provide photo ID. 


Private  Parties: 

Due to the nature of our limited studio space and availability on Private parties, Private Party deposits are non refundable but can be used towards a credit towards a future visit if cancelled 14 days prior to your private party. If final balance is already paid in full, you will receive a refund (minus the $200 deposit) or store credit if cancelled between 7-14 days prior to your scheduled private party date. If cancelled within 7 days of your reservation, no store credit or refund will be given.

The total payment for all guests must be paid 14 days prior to the event. If the private party is not paid in full 14 days prior to the event, your party will be cancelled. We do not accept seperate payments. The host is in charge of collecting money from their guest!

If members of your reservation do not show up, there will be no refunds or credits given.